Common questions
Reservation
Arrival is from 4 p.m. and departure before 11 a.m. You can pay for early arrival directly in your boarding pass.
No. Unfortunately, we do not accept any exceptions in this sense. You can pay for a late departure directly in your boarding pass.
Within 7 days of the end of the stay.
No. Arrival is done independently using a digital lock.
You will receive the access codes by email 24 hours before your arrival, from the booking platform used. (e.g.: bnbCopilote, Airbnb, etc.)
No. Our calendars are only open 6 months in advance.
Our prices change according to demand and are updated daily. Depending on traffic and depending on high and low seasons, prices may increase or decrease without notice.
Please note : once the reservation is complete, the price no longer varies.
No. The indicated capacity of each unit must be respected.
The units
Yes, all units give you access to WiFi. You will receive the code and the name of the network with instructions by email the day before your arrival.
No. All units are 100% smoke-free, as are the common areas of the complex. Outside, you must respect the distance of 9 meters from the entrance out of respect for other tenants.
Bedding – bathroom products – appliances – crockery – coffee – sugar – salt & pepper – tea.
Yes, you even have access to 2 outdoor parking spaces per unit. All parking lots are available to you except those with a charging station. They are reserved for units :201, 211, 308, 311, 403, 404, 406, and 411.
You must reserve a unit with a charging station. (201, 211, 308, 311, 403, 404, 406, and 411)
You can also reserve one on your boarding pass.
Yes, all without exception!
The majority of our units do not have cable, but for
the most part there is access to Netflix
The complexe
No. Unfortunately, this is not possible.
Unfortunately, no place is provided for this purpose. It is forbidden to enter a bicycle both in the unit and in the complex.
Hours of operation are 9 a.m. to 10 p.m.
You don’t have to book, these spaces are accessible to everyone. However, the maximum capacity is 8 people.
Dogs are accepted only in the following units: 108, 109, 405, 406 and 411.
Yes, all units have an electric fireplace except for 102.
Yes, access is reserved for customers.
No, besides, water games are prohibited.
You can enjoy the terrace as soon as spring is well established.
By writing to us at the following email for more information: mylene@bnbcopilote.ca